Last updated: Wednesday, February 3th, 2024
This document applies to the payment of users' commission and charges payable to Jowu Technologies Ltd by the Jowu Network for the use of our platform.
The purpose of this policy is that Jowu Technologies Ltd collects a commission of 10% on the cost of all meal requests received through either the App or the website.
Jowus will be settled 24 hours after an eater makes payment and completes the dine-in process. This does not include weekends and holidays.
We offer the following solutions to ensure the highest level of customer satisfaction. If you have any queries about the Refund Policy, please contact us at info@jowu.app. Please call the helpline on 0248680999 for an instant answer.
We sincerely apologise if you receive any meal that differs from what was purchased. Please adhere to our request not to eat any meal that differs from what you paid for. Please contact us within 1 hour via email or our helpline as soon as you discover a problem with the meal. You will be repaid in full for our online payment after our thorough investigations are completed and consensus is reached.
Refunds are not given for meals that an eater just does not like. We would welcome it if you could leave a review, send us an email, or call us to let us know about your issue.
If you change your mind or incorrectly request and pay for a meal, we cannot refund or reimburse you.